Get In Touch
Whether you've encountered a bug, have an idea for a new feature, need help using the tool, or simply want to say hello — we'd love to hear from you. Your input directly shapes how we improve this tool for everyone.
What Should You Contact Us About?
Here are some of the most common reasons people reach out, along with tips for getting the fastest and most helpful response:
- Bug Reports — If something isn't working correctly, please describe what you were trying to do, what happened instead, and which browser and device you're using. Screenshots or the specific image file you were working with can also be very helpful.
- Feature Requests — Want to see a new image format supported? Need batch processing? Have an idea for a new tool? Tell us! We actively review all feature requests and prioritize them based on user demand.
- Usage Questions — Not sure which compression level to use? Confused about image formats? Send us your question and we'll be happy to help. Also check our FAQ section below for quick answers to common questions.
- Partnerships & Collaboration — Interested in featuring our tool on your website, blog, or in a tutorial? We love collaborating with creators and developers in the web optimization space.
- General Feedback — Love the tool? Hate it? Think it's missing something? Every piece of feedback helps us improve. Don't hesitate to share your honest thoughts.
Frequently Asked Questions
Before reaching out, here are answers to some of the most common questions we receive:
Q: Is this tool really free? Are there any hidden costs?
Yes, the tool is 100% free to use. There are no paid tiers, no watermarks, no daily limits, and no required account creation. We support the tool through non-intrusive advertising.
Q: Are my uploaded images stored on your servers?
No. All image processing happens locally in your browser using JavaScript and HTML5 Canvas. We do not upload, store, or analyze your images in any way. You can verify this by disconnecting from the internet after the page loads — the tool will still work perfectly.
Q: Which image formats are supported?
Our compression tool supports JPG, PNG, and WebP input files. Our format conversion tool allows you to export images as JPG, PNG, or WebP. We recommend WebP for most web use cases due to its excellent compression-to-quality ratio.
Q: What's the maximum file size I can upload?
There is no hard limit set by our tool. However, very large images (over 10MB or extremely high resolution) may cause your browser to slow down temporarily. For optimal performance, we recommend working with images under 20MB.
Q: Will compression reduce the quality of my images?
It depends on the compression level and format you choose. Our tool shows you a live preview so you can judge visual quality before downloading. In most cases, moderate compression achieves significant file size reduction with little to no visible quality loss.
Q: Which browsers work best with this tool?
The tool works with all modern browsers including Chrome, Firefox, Safari, Edge, and Brave. For the best experience, we recommend keeping your browser up to date. WebP format support requires a reasonably current browser version.
Q: Can I use this tool on my phone or tablet?
Yes! The interface is fully responsive and works on mobile devices. You can upload images from your phone's camera roll or photo gallery. Note that very large images may process more slowly on older mobile devices.
Q: Can I embed or link to this tool from my website?
Absolutely. You are welcome to link to this tool from your website, blog, social media, or tutorials. If you found it helpful, sharing it with others is the best compliment you can give us.
Before You Report an Issue
If you're experiencing problems with the tool, a few quick checks can help resolve things faster:
- Try a different browser — Some issues are browser-specific. Testing in a second browser helps us identify the problem.
- Clear your browser cache — An older cached version of the tool might be causing unexpected behavior.
- Disable browser extensions — Some ad blockers, privacy tools, or script blockers can interfere with web applications. Try temporarily disabling them.
- Try a different image — Occasionally a specific image file may be corrupted or use unusual encoding that our tool doesn't handle well.
Stay Connected
Thank you for using and supporting Image Compressor & Editor. We look forward to hearing from you and continuing to improve this tool based on your feedback. Whether you're a casual user optimizing images for your blog, a professional web developer, or anyone in between — your voice matters.
— The XinYuMaTou Team